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Terms & Conditions

Last updated: 11/05/2026

 

These Terms & Conditions explain the terms on which Snapper Branding provides services. By using our website, requesting a quote, approving a proposal or purchasing services from us, you agree to these terms.

 

1. About Snapper Branding

 

Snapper Branding provides branding, website design, online optimisation, Google Business Profile support, social media content, photography and video services for small businesses.

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Business name: Snapper Branding
Website: www.snapperbranding.com
Email: info@snapperbranding.com

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2. Services

 

Our services may include:

 

  • Website design and development

  • Website updates and maintenance

  • Google Business Profile setup and optimisation

  • SEO and online visibility support

  • Social media content creation

  • Photography and video services

  • Branding and creative direction

  • Digital consultancy

  • Monthly website or marketing support packages

 

The exact services included will be confirmed in your proposal, invoice, written agreement or service package.

 

3. Quotes and proposals

 

Quotes are valid for [insert period, e.g. 14 or 30 days] unless stated otherwise.

A project is not confirmed until the required payment, deposit or written approval has been received.

 

We reserve the right to update pricing if the project scope changes or if additional work is requested.

 

4. Payments

 

Payment terms will be stated in your invoice, proposal or service agreement.

Unless agreed otherwise:

 

  • Deposits or set-up fees are payable before work begins

  • Monthly packages are paid in advance

  • One-off projects may require staged payments

  • Final files, website transfers or launch work may be withheld until payment is complete

 

Late payments may delay your project or result in services being paused.

 

5. Monthly packages

 

If you choose a monthly package, the package will continue until cancelled in accordance with the cancellation terms agreed.

 

Unless stated otherwise:

 

  • Monthly payments are due in advance

  • A minimum commitment period may apply

  • Unused monthly work does not roll over unless agreed in writing

  • Extra work outside the agreed package may be charged separately

 

6. Client responsibilities

 

To complete work properly and on time, you agree to provide:

 

  • Accurate business information

  • Timely feedback and approvals

  • Images, logos, text, brand assets or access details where needed

  • Permission to use any content, images, fonts, logos or materials you provide

  • Access to relevant platforms, such as Wix, Google Business Profile, social media accounts or domain providers

 

You are responsible for checking the accuracy of all content before it is published.

 

7. Project timelines

 

We will aim to complete projects within the agreed timeframe. However, timelines may change if:

 

  • Required information is delayed

  • Feedback is delayed

  • The project scope changes

  • Third-party platforms cause delays

  • Additional work is requested

 

We are not responsible for delays caused by missing information, late feedback or third-party platforms.

 

8. Revisions and changes

 

Your package or proposal will state how many revisions are included.

 

Additional changes, new requests or work outside the agreed scope may be charged separately.

 

We reserve the right to refuse unreasonable, excessive or unclear revision requests.

 

9. Refunds and cancellations

 

Because our services involve time, planning, design, strategy and digital work, refunds are limited once work has started.

 

Unless agreed otherwise:

 

  • Deposits and set-up fees are non-refundable once work has begun

  • Completed work is non-refundable

  • Monthly fees already paid are non-refundable

  • If you cancel before work begins, we may offer a full or partial refund depending on the situation

  • If you cancel after work has started, you may still be charged for work already completed or time already allocated

 

For monthly packages, cancellation requires 60 days’ written notice.

 

10. Consumer cancellation rights

 

If you are buying as an individual consumer online or at a distance, you may have certain cancellation rights under UK consumer law.

 

Where you ask us to begin work within any cancellation period, you acknowledge that you may lose the right to cancel once the service has been fully performed, or you may need to pay for work already completed.

 

Business clients may not have the same cancellation rights as individual consumers.

 

11. Website ownership and access

 

Ownership arrangements will depend on the agreed package.

Unless agreed otherwise:

 

  • The client is responsible for ongoing website platform fees, domain fees, app fees and third-party subscriptions

  • Snapper Branding may retain access where needed to provide ongoing support

  • Final website access may be provided once all outstanding payments are complete

  • We are not responsible for issues caused by client edits, third-party changes or platform updates after handover

 

12. Intellectual property

 

You confirm that you have permission to use any content, images, logos, fonts or materials you provide to us.

 

Unless agreed otherwise:

 

  • You retain ownership of the materials you provide

  • We retain ownership of unpaid work, draft concepts, unused designs, internal documents and working files

  • Final approved work becomes available for your business use once payment has been made in full

  • Raw files, editable design files or source files are not included unless agreed in writing

 

13. Portfolio and credit

 

Unless you request otherwise in writing, Snapper Branding may showcase completed work in our portfolio, website, social media, case studies or marketing materials.

 

We may also include a discreet website credit, such as “Website by Snapper Branding,” where appropriate.

 

14. Third-party platforms

 

We may use or work with third-party platforms such as Wix, Google, Meta, Instagram, TikTok, Canva, booking systems, payment processors, domain providers or email platforms.

 

We are not responsible for changes, downtime, errors, restrictions, rejected listings, account suspensions, platform updates or decisions made by third-party providers.

 

15. Search engine and marketing results

 

We aim to improve your online presence, but we cannot guarantee specific rankings, traffic, enquiries, sales, followers, bookings or revenue.

 

Search engines, social platforms and advertising platforms use their own algorithms and rules, which may change at any time.

 

16. Photography and video services

 

Where photography or video services are provided, the agreed deliverables, shoot duration, location, editing requirements and usage rights will be confirmed separately.

 

Additional edits, reshoots, travel, location fees or extra content may be charged separately.

 

17. Liability

 

We will provide services with reasonable care and skill.

However, we are not liable for:

 

  • Losses caused by inaccurate information provided by you

  • Losses caused by third-party platforms

  • Loss of profit, revenue, goodwill or business opportunity

  • Website downtime caused by hosting, platform or domain providers

  • Changes made by you or another third party after handover

  • Legal claims arising from content, images or materials supplied by you

 

Nothing in these terms limits liability where it would be unlawful to do so.

 

18. Ending services

 

We may stop or pause services if:

 

  • Payments are overdue

  • You breach these terms

  • Required information is not provided

  • Communication becomes abusive, unreasonable or unworkable

  • The project becomes materially different from what was originally agreed

 

19. Complaints

 

If you are unhappy with any part of our service, please contact us at info@snapperbranding.com

 

We will aim to review the issue and respond within 5 working days.

 

20. Governing law

 

These Terms & Conditions are governed by the laws of England and Wales.

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